Get Answers To All Your Questions
Everything you need to know before you ride.
Frequently Asked Questions
What is your refund and cancellation policy?
We offer full refunds minus processing fees for cancellations made at least 30 days before the scheduled pickup time. Cancellations made within 30 days are not be eligible for a refund. We can issue you a voucher to be used at a later date.
How far in advance should I book my shuttle?
We do not offer full refunds for cancellations made 30 days before the scheduled pickup time.
What happens if my cruise gets delayed or canceled?
We offer full refunds for cancellations of the cruise by the cruise ship companies.
Do you provide child seats for the shuttle?
We don’t offer car seats unless prior arrangements with us have been made before the cruise transfer date.
Is the shuttle service available for both pickup and drop-off?
Yes, our shuttle service is available for both pick-up and drop-off to and from the Galveston Cruise Port. We provide reliable, scheduled transportation to ensure you arrive on time for your cruise departure and are picked up promptly when you return. Our service is ideal for individuals, families, and groups traveling to Galveston.
Still Have Questions?
Reach out to us directly — we’re happy to help.
